TheBanyanTree: Calm Before the Storm

[Sharon Mack]

I'm with Theta......put up a BIG fuss and loudly.  It always works for
me.  They OWE you. You're the customer.  It's the customers that pay
their saleries.  And how can they NOT know what is happening with the
part when we have all these tracking devices available in shipping and
postal services.  You should not be putting out any more money and they
definitely should reimburse you.  If the part they ordered is lost then
tell them to get ANOTHER one and go to the top with this one.  Don't
talk to the underlings.  Usually when they tell me they can't, I tell
them to get me someone who CAN!  My loud voice in the right places has
served me well.

Also, the insurance company should be putting up a fuss right behind
you.  I know mine does.

Hey, Theta, age does have its advantages...right! :-)

>>> Theta Brentnall <theta at garlic.com> 1/24/2004 11:19:12 AM >>>
At 07:50 AM 1/24/04 -0600, Margaret wrote:

>Like the cardinals, I'm at the feeder fighting.  I want a new job and
a car
>that's my own.

When I was young, I refused to do anything that might make people think
of 
me as an "hysterical female."  Now that I have some age and, hopefully,

wisdom, I have discovered the joys of tantrums.  If you still don't get
any 
action from the car dealership, consider standing in the middle of the

showroom and having a good, two-year-old-style screaming fit.  Well, on

reflection, I don't scream, I just talk VERY LOUDLY, in what my kids
called 
my best parade ground command voice.  The one that carries to the far
edges 
of a football field.  Best time would be maybe a Saturday, when there
are 
lots of shoppers in the show room.

~~I am TIRED of being jerked around by the repair department here.  You

have had my car now for TWO WEEKS and you haven't done ANYTHING.  I
have 
been infinitely patient and you have abused my patience past the
breaking 
point.  Do you think I am some helpless, feeble WOMAN you can just 
ignore?  I have had ENOUGH!  I want my car fixed and I want it fixed 
now!  I want you to pick up the tab for the rental car that I've had to
pay 
for because of your utter INCOMPETENCE and indifference.  If I'm not in
my 
car tomorrow, I'm calling VW headquarters, the local newspaper and tv 
stations, the Better Business Bureau and the State Attorney General's 
office for fraud investigations.  ~~

By this time, the sales manger is running around you like the
proverbial 
headless chicken, trying to shush you; the salespeople are trying to
herd 
the customers to the lot outside (where they don't want to go - it's 
freezing and the show's inside) and the general manager has been
summoned 
to resolve the crisis.  Now, don't let them herd you into a little room

somewhere - you still want the audience, but you are willing to lower
your 
voice.  Very clearly state the issues to the general manager:  you want

answers and a definitive, unmissable deadline to be driving your car
off 
the lot; you want the rental car paid for, and by the way, here's the
total 
out of your pocket to date; and since you don't like the rental car,
you 
want them to give you a free loaner for the duration of the repair 
time.  You want a daily call from the repair manager, giving you the
update 
on the repairs.  And if the unmissable date is missed, you WILL be back
to 
discuss what they are going to do for you then.

Good luck with the car and the job search, Margaret!

Theta